Privacy

Privacy Policy

Captive Graphics — Privacy Policy Last updated: May 14, 2026

1. Who We Are

Captive Graphics is a custom print and embroidery company based in Texas. We provide custom apparel, promotional products, and branded merchandise to individuals and businesses. This privacy policy explains how we collect, use, and protect your information when you interact with our website or services.

2. Information We Collect

When you submit a quote request or contact form on our website, we collect the following information:

First and last name
Company or brand name
Email address
Phone number
Mailing or delivery address
Order details and job description
Delivery preference

We collect this information solely for the purpose of responding to your inquiry and fulfilling your order.

3. How We Use Your Information

We use the information you provide to:

Respond to your quote requests and inquiries
Communicate with you about your order via phone, email, or SMS
Send you order updates and follow-up messages
Improve our customer service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS Communications

By submitting your phone number through our contact form, you consent to receive SMS text messages from Captive Graphics related to your inquiry or order. Message frequency varies based on your interaction with us. Standard message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and no further SMS messages will be sent.

For help, reply HELP to any message or contact us directly at the information below.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Your information is stored securely and accessed only by authorized personnel.

6. Third-Party Services

We use trusted third-party services to operate our business, including website hosting (Wix), communication services (Twilio), and email services. These providers have their own privacy policies and we encourage you to review them.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the information below.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this privacy policy, contact us at:

Captive Graphics Texas, United States Email: Info@captivegraphics.com Phone:713-315-7202