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Terms and Conditions
Personal Data
At Captive Graphics, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not sell your data or use it for any other purposes than this.
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From time to time we would like to contact you with details of other services, content, and resources we provide. By providing us with your email address, you are opting into our terms and services agreement, and providing consent for us to contact you in regard to these items. If at any time you no longer wish to receive email communication from us, please let us know immediately by replying to the email you were sent or by clicking the unsubscribe button on any of our emails.
We do use outside third party partners like Printavo and Google Analytics. For a list of all the marketing companies we work with, please email info@Captivegraphics.com
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Turnaround Time
Our standard turnaround time is currently 7-10 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications
Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Captive Graphics will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
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Turnaround Time Example:
Say you contact us on Monday with your order details. We put together your invoice and digital mockup, send to you, and you approve on Tuesday. Standard turnaround time will start the following business day (Wednesday) and your order will be ready in 7-10 business days. Our turnaround time does not include shipping transit days. As stated above, if you have a required "In-Hands Date" please let us know and we'll confirm if your order can be delivered on-or-before that date.
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Payment Terms
Due In Full: Payment is due in full prior to being printed, however, no payment is required until you approve your invoice and digital mockup.
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(See Invoiced Quantity below for a complete look at how the final invoice balance is determined.)
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Under/Over Run Allowance
Custom printing is an art form, especially when it comes to water based and discharge inks. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.
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All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Captive Graphics will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.
Standard Under/Over Allowance: 5%
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Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.
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Rush Orders:
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.
Rush (3-5 Business Days): add 25% to Shirt Price
Super Rush (2 Business Days): add 50% to Shirt Price
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Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Captive Graphics will not be held responsible for shipping issues once your order has left our facility.
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Artwork Creation & Ownership
All artwork created by Captive Graphics is the sole property of Captive Graphics. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is not being created by Captive Graphics is owned by you or its rightful owner, not Captive Graphics. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
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Art Preparation:
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Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Captive Graphics. For example, if you supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of Captive Graphics, although the artwork itself, is still your property.
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Art Approval:
All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
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Out of Stock Items:
Captive Graphics will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
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Manufacturer Defects:
Captive Graphics is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
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Garment Subjectivity:
Captive Graphics will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.
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Order Minimums:
Our current minimum order is 24 garments per image. For example if you order 24 garments you must have the same image/s printed on all of the garments to meet the minimum. If you want a single different image on each of the 24 garments you would not meet the minimum order.
Embroidery minimum order is 12 garments per design.For example if you order 12 garments you must have the same image/s printed on all of the garments to meet the minimum. If you want a single different image on each of the 12 garments you would not meet the minimum order.
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Image Sizes:
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
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Seam, Collar, and Zipper Printing:
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Care Instructions
In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all water based and discharge ink prints. Plastisol prints should be washed inside out and tumble dry low. All goods should be washed before wearing.
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Hand
Plastisol inks are made of PVC and are essentially a form of plastic. For this reason they sit on top of the shirt and are easily felt by the hand. They can become relatively softer after washing over time but will retain this “hand”. For water-based inks, prior to a first wash, it is completely normal to feel a slight hand with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty or high opacity inks are requested, the hand can vary and be more apparent.
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Image Placement:
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
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Reorder Ink Color:
Due to the nature of screen printing ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
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Ink Color & Pantone Matching:
Due to the nature of screen printing inks, we cannot guarantee requested Pantone colors. Our standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
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Ink Color Change Minimums:
Orders that have changes of ink colors on 1 location will be charged $10 per change per location.
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Printed Sample Policy
Printed Samples are not available here at Captive Grapahics.
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In-Hands Date:
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Manager immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
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Shipping:
We ship via UPS & FedEx. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. iNK Screen Printing will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order or unless you are shipping to a Florida address. Shipping costs are not normally included in quotes unless we are shipping to a Florida address in which case there is no charge. iNK Screen Printing assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
Packaging:
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.
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Checking Your Order:
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for order errors after 72 hours.
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Custom vs Contract Orders
We define custom orders as orders in which we are procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although they apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations, in which we have a 10% under allowance per location being printed.
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Contract Order Garments:
We request an itemized list of each style, color, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.
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Blank Apparel Orders:
We do not sell blank apparel in bulk. Single blank samples are available for purchase upon request if you wish to confirm a garment's specs before placing your print order.
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Social Sharing:
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
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Quotes & Estimates:
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing the final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
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Guarantee:
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
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Credit Terms
If credit terms are desired, please contact us for a credit application. Your application will be reviewed and you will be notified within 7 business days.
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Finance Charges:
Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
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Cancellation:
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
Prior to Captive Graphics ordering blank garments: 10%
After Captive Graphics has ordered blank garments: 15% plus return shipping costs to our vendor (TBD)
After Captive Graphics has received and sorted blank garments, but before printing: 25%
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Returned Checks:
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
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Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Captive Graphics reserves the right to change its Terms & Conditions at any time without notice.
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Holidays:
Captive Graphics will observe many holidays throughout the year. These days will not count as production days towards turnaround times. They include but are not limited to:
January 1, 2022: New Year’s Day
May 30, 2022: Memorial Day
July 4, 2022: Independence Day
September 5, 2022: Labor Day
November 24, 2022: Thanksgiving Day
December 24-26, 2022: Christmas Day (observed)
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Questions
If you have any questions regarding our Terms & Conditions, please email info@captivegraphics.com before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, looking forward to printing for you soon!